Reporting Identity Theft or Fraud

Step 1: If your Texans credit cards are lost or stolen, report the loss immediately by calling 800.362.6299 for Platinum Plus® Visa® WorldpointsTM Cards and 877.388.6560 for Texans Rewards American Express® Card. Most other card companies also have a 24-hour emergency service phone number.

Step 2: If your Texans check card is compromised, lost or stolen, report the incident immediately by calling 800.472.3272. If you need additional information once you have reported a card lost or stolen, call Texans at 972.348.2143.

Step 3: Contact all three national reporting agencies to report the theft of your identity. You might start with a phone call to each and follow up with a letter.

Equifax
Fraud # 888.766.0008
Equifax Credit Information Services, Inc.
PO Box 740241
Atlanta, GA 30374
www.equifax.com

Experian
Fraud # 888.397.3742
www.experian.com

TransUnion
Fraud # 800.916.8800
Consumer Disclosure Center
PO Box 2000
Chester, PA 19022
www.tuc.com

Step 4: Alert your financial institution(s). They will close your account(s), open new ones and order new checks for you if necessary.

Step 5: File a police report at your local police department. Keep a copy for your records.

Step 6: File a claim with the FTC at 877.ID.THEFT or www.ftc.gov/idtheft.

Step 7: Complete an ID Theft Affidavit to provide to each creditor.

Step 8: Know Your Rights

  • Under federal law, you are not liable for more than $50 of unauthorized charges to your credit card.
  • By law, once you report the loss or theft of your card, you are no longer responsible for unauthorized charges.
  • If you have unauthorized charges on your card, do not pay them. Call your credit card company to discuss the problem then follow up with a letter. Send the letter via certified mail with return receipt requested. Keep a copy of the letter with the receipt.
  • Sample letters and other information is available at www.ftc.gov/idtheft.

Step 9: Explore additional resources

 

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