Step 1: If your Texans credit card is compromised, lost or stolen, report the incident immediately by calling 800.449.7728 (available 24 hours a day, 7 days a week) or call Texans Credit Union at 972.348.2000 during regular business hours.
Step 2: If your Texans debit card is compromised, lost or stolen, report the incident immediately by calling 800.472.3272 (available 24 hours a day, 7 days a week) or call Texans Credit Union at 972.348.2000 during regular business hours.
Step 3: Contact all three national reporting agencies to report the theft of your identity. You might start with a phone call to each and follow up with a letter.
Fraud # 888.766.0008
Equifax Credit Information Services, Inc.
PO Box 740241
Atlanta, GA 30374
Fraud # 888.397.3742
Fraud # 800.916.8800
Consumer Disclosure Center
PO Box 2000
Chester, PA 19022
Step 4: Alert your financial institution(s). They will close your account(s), open new ones and order new checks for you if necessary.
Step 5: File a police report at your local police department. Keep a copy for your records.
Step 6: File a claim with the FTC at 877.ID.THEFT or www.ftc.gov/idtheft.
Step 7: Complete an ID Theft Affidavit to provide to each creditor.
Step 8: Know Your Rights
Step 9: Explore additional resources
Texans CU Routing # 311987786
24-Hour Account Access Line: 972.348.2001 (800.843.6426)