Coronavirus (COVID-19) Information

For the safety of our members and staff, capacity limits remain in place at all branches. Appointments are highly encouraged to ensure prompt service, as appointments will take precedence over walk-ins. Please visit our Appointment Page to easily contact your preferred branch location.

Recent Updates:

Posted Monday, August 16, 2021, at 9:00 AM

Per the Texas Supreme Court, masks will no longer be required; however, we do encourage you to keep our fellow Texans safe by masking up and social distancing when visiting a branch location.

Posted Thursday, August 12, 2021, at 12:00 AM

Per Dallas County Order, those visiting the following branches are required to wear a mask or face-covering: Campbell Road, Garland, Irving Blvd., Preston and Forest, and Telecom. Our employees at these locations will also be wearing them for their safety and yours.

Posted Friday, March 5, 2021 at 4:30 PM

As of March 10, masks will no longer be required in accordance with Governor Abbott's most recent executive order; however, we do encourage you to keep our fellow Texans safe by masking up and social distancing when visiting a branch location.

Posted Thursday, July 2, 2020, at 4:00 PM

Per Governor Abbott's order, visitors to all branches are now required to wear a mask or face covering while inside.

Posted Tuesday, June 23, 2020, at 11:20 AM

Per Dallas County Order, those visiting the following branches are required to wear a mask or face-covering: Campbell Road, Garland, Irving Blvd., Preston and Forest, and Telecom. We kindly ask that you wear a mask or face-covering while inside our other branches as well, as our employees will be wearing them for their safety and yours.

Posted Friday, May 29, 2020, at 03:00 PM

We're excited to announce the expansion of services available within our lobbies effective June 1, 2020. At this time we are requiring that you make an appointment prior to visiting a branch. In order to comply with social distancing practices, we are limiting capacity within each location. Simply click this link to contact your preferred branch and submit your appointment request.

For the health and safety of our staff and members, we've implemented the following practices:

• Observance of social distancing guidelines
• Hand sanitizing stations in each lobby
• Protective shields installed throughout each branch
• Our team is regularly disinfecting all surfaces

We kindly ask that you wear a mask or face-covering while inside the branch as our employees will be wearing them for their safety and yours.

We continue to encourage members to utilize digital channels and ATMs when possible. We will also continue to offer expanded drive-thru service for your convenience.

Posted Thursday, April 30, 2020, at 02:00 PM

As the state of Texas begins to reopen, we want to reassure you that Texans is taking the safety of you, our members, and our staff seriously by following guidelines laid out by Governor Abbott and the CDC. At this time, we intend to keep all branch lobbies closed, with the exception of select services which can be completed by appointment only.
 
Effective May 4, the following services may be completed inside a branch lobby by appointment only:

• Safe Deposit Box access
• Notary Services
• Real Estate Loan closings

If you would like to make an appointment for one of the above services, please reach out to your preferred branch location directly. 

We kindly ask that you wear a mask or face-covering while inside the branch as our employees will be wearing them for their safety and yours.

• Per Dallas County Order, those visiting the following branches are required to wear a mask or face-covering: Campbell Road, Garland, Irving Blvd., Preston and Forest, and Telecom

Posted Friday, April 10, 2020, at 04:15 PM

Interested in skipping your auto or personal loan payment? Simply review the information below and then contact us to start your request.

Keep in mind not all loans are eligible for a skip payment. Please review the below requirements before submitting your request:

• The following loan types are eligible for a Skip-A-Pay: Auto, Personal
• A $35 fee is assessed at the time of Skip-A-Pay
• You may not have had a Skip-A-Pay within the last six (6) months, or two (2) within the last twelve (12) months
• You may not have had four (4) total Skip-A-Pays during the life of your loan
• Your Texans CU accounts must be in good standing at the time of Skip-A-Pay processing; processing can take up to three business days from the time of submission

If you meet the above requirements and would like to submit a skip payment request, please email us or give us a call at 972.348.2000.

Posted Friday, April 3, 2020, at 04:00 PM

We intend to follow Governor Greg Abbott's call for social distancing and expect to keep all branch lobbies closed until April 30. Our drive-thrus and electronic channels remain open and ready to serve you! Please be advised that we are experiencing very high hold times, so we encourage you to utilize channels such as our online banking and the Texans CU mobile app. 

Posted Monday, March 23, 2020, at 04:10 PM

As many of you may be aware, Dallas County has issued a Shelter in Place order that will go in effect Monday, March 23, at 11:59 pm. We want to reassure you that financial institutions, including Texans Credit Union, are considered an essential business and we will remain ready and able to serve you during this time.

At this time, regular banking activities can be performed at branch drive-thrus, ATMs, through online and mobile banking, and over the phone through our Member Connect representatives. Our branch lobbies remain closed at least through April 4, 2020. We have created this resource for you to view the ways in which you can complete regular branch services.

You can view the full Dallas County Shelter in Place order here.

If you haven't already:

As always, our Member Connect team is available via phone and email during normal business hours:

• Monday - Thursday: 9:00am - 5:00pm
• Friday: 9:00am - 6:00pm
• Saturday: 9:00am - 1:00pm

If we reach out to you, we won't ask for confidental information such as your name, password, personal identification number (PIN), or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.

Coronavirus hardship assistance.

We understand that there might be situations where members find themselves facing financial difficulties. If you have been financially impacted by COVID-19 and are experiencing hardship regarding a loan or credit card balance, now or in the future, representatives are available to assist you with a range of solutions at 800.843.5295 during normal business hours.

Texans Credit Union is working to uphold our committment as a partner in the communities we serve. We are taking every measure to limit the impact of COVID-19 to safeguard our employees and members.

For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.

Member Resource Guide

*Available only at locations with commercial lane drive-thru access