Coronavirus (COVID-19) Information
For the safety of our members and staff, capacity limits remain in place at all branches. Appointments are highly encouraged to ensure prompt service, as appointments will take precedence over walk-ins. Please visit our Appointment Page to easily contact your preferred branch location.
Recent Updates:Posted Friday, March 5, 2021 at 4:30 PM As of March 10, masks will no longer be required in accordance with Governor Abbott's most recent executive order; however, we do encourage you to keep our fellow Texans safe by masking up and social distancing when visiting a branch location. Posted Thursday, July 2, 2020, at 4:00 PM Per Governor Abbott's order, visitors to all branches are now required to wear a mask or face covering while inside. Posted Tuesday, June 23, 2020, at 11:20 AM Per Dallas County Order, those visiting the following branches are required to wear a mask or face-covering: Campbell Road, Garland, Irving Blvd., Preston and Forest, and Telecom. We kindly ask that you wear a mask or face-covering while inside our other branches as well, as our employees will be wearing them for their safety and yours. Posted Friday, May 29, 2020, at 03:00 PM We're excited to announce the expansion of services available within our lobbies effective June 1, 2020. At this time we are requiring that you make an appointment prior to visiting a branch. In order to comply with social distancing practices, we are limiting capacity within each location. Simply click this link to contact your preferred branch and submit your appointment request. For the health and safety of our staff and members, we've implemented the following practices:
We kindly ask that you wear a mask or face-covering while inside the branch as our employees will be wearing them for their safety and yours. We continue to encourage members to utilize digital channels and ATMs when possible. We will also continue to offer expanded drive-thru service for your convenience. Posted Thursday, April 30, 2020, at 02:00 PM As the state of Texas begins to reopen, we want to reassure you that Texans is taking the safety of you, our members, and our staff seriously by following guidelines laid out by Governor Abbott and the CDC. At this time, we intend to keep all branch lobbies closed, with the exception of select services which can be completed by appointment only.
If you would like to make an appointment for one of the above services, please reach out to your preferred branch location directly. We kindly ask that you wear a mask or face-covering while inside the branch as our employees will be wearing them for their safety and yours.
Posted Friday, April 10, 2020, at 04:15 PM Interested in skipping your auto or personal loan payment? Simply review the information below and then contact us to start your request. Keep in mind not all loans are eligible for a skip payment. Please review the below requirements before submitting your request:
If you meet the above requirements and would like to submit a skip payment request, please email us or give us a call at 972.348.2000. Posted Friday, April 3, 2020, at 04:00 PM We intend to follow Governor Greg Abbott's call for social distancing and expect to keep all branch lobbies closed until April 30. Our drive-thrus and electronic channels remain open and ready to serve you! Please be advised that we are experiencing very high hold times, so we encourage you to utilize channels such as our online banking and the Texans CU mobile app. Posted Monday, March 23, 2020, at 04:10 PM As many of you may be aware, Dallas County has issued a Shelter in Place order that will go in effect Monday, March 23, at 11:59 pm. We want to reassure you that financial institutions, including Texans Credit Union, are considered an essential business and we will remain ready and able to serve you during this time. At this time, regular banking activities can be performed at branch drive-thrus, ATMs, through online and mobile banking, and over the phone through our Member Connect representatives. Our branch lobbies remain closed at least through April 4, 2020. We have created this resource for you to view the ways in which you can complete regular branch services. You can view the full Dallas County Shelter in Place order here. |
COVID-19 Resources
Second Economic Impact Payment Information Stimulus Check Scams to Be Aware Of |
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As always, our Member Connect team is available via phone and email during normal business hours:
- Monday - Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 6:00pm
- Saturday: 9:00am - 1:00pm
If we reach out to you, we won't ask for confidental information such as your name, password, personal identification number (PIN), or other account information. See the Federal Trade Commission's advice for consumers to protect yourself from scams.
Coronavirus hardship assistance.
We understand that there might be situations where members find themselves facing financial difficulties. If you have been financially impacted by COVID-19 and are experiencing hardship regarding a loan or credit card balance, now or in the future, representatives are available to assist you with a range of solutions at 800.843.5295 during normal business hours.
Texans Credit Union is working to uphold our committment as a partner in the communities we serve. We are taking every measure to limit the impact of COVID-19 to safeguard our employees and members.
For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.
Where Do I Go? Guide
What I Need: |
Where To Go: |
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Cash Withdrawal |
ATMs / Drive-Thru |
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Check Deposit |
Mobile App / ATMs / Drive-Thru |
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New Loan |
Online / Phone - 972.348.2000 |
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Skip a Loan Payment |
Phone - 972.348.2000 |
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Loan Payment |
Drive-Thru / Online Banking
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Cards Services
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Phone - 972.348.2000 |
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Wires |
Online Banking |
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Membership Application |
Online |
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General Questions |
Phone - 972.348.2000 |
Digitally Enabled and Incredibly Accessible!
- Online Banking/Bill Pay
- Mobile Banking
- Mobile Deposit
- Apple Pay
- 70,000 Surcharge-Free ATMs - Worldwide
- Enhanced ATM/Debit Card
All Texans Checking Accounts Are Digitally Enabled and Incredibly Accessible
Purchase Rewards
Earn Cash Back Rewards, just for Using Your Texans Debit Card
Purchase Rewards allows you to earn cash back on items you already purchase from stores where you already shop! Here's how it works.
- Receive personalized offers directly in online or mobile banking
- Accept an offer and earn rewards for any qualifying purchases
- Get cash back directly deposited into your checking account the following month
Start earning cash back today!
learn moreMoney Management™
Manage All of Your Personal Finances, Right Inside Online Banking
This personal financial management tool brings together all of your accounts from virtually every company you do business with, in one place to give you a total picture of your finances. Use it to:
- Create a budget that is easy to stick to
- Observe your spending behaviors and trends
- Gain valuable insight into where your money is going
With the ability to connect to over 20,000 institutions, you can connect and review all of your accounts in one place!
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Financial Education Center
Important Articles About our Products & Services
- Courtesy Pay: How to Protect Your Checking Account
- Texans Teen Checking: Start your Teen off Right
- Debit Card Tips Everyone Should Know
70,000 Surcharge-Free ATMs
Access the World's Largest ATM Network with the Allpoint and CO-OP networks
Mobile Banking App
It's Like Having a Full-Service Branch on Your Phone or Tablet!
Manage your accounts, move money around, pay bills, and more:
- Access accounts and view transactions
- Fingerprint login capabilities for iOS and Android users
- Mobile check deposit
- Find your closest branch or surcharge-free ATM
- View balances without logging in via Quick Balance
Plus, when you sign up for online banking, you are eligible for Purchase Rewards, which gives you personalized cash-back offers and deposits the cash-back directly into your checking account each month.
Mobile Deposit
All you need is your mobile phone and the Texans app to deposit checks anytime, anywhere. It's easy, convenient, and secure.
- Snap a picture of both sides of your signed check
- Choose the account for deposit
- Voila! Your check is deposited.
EMV Chip Technology
Protect Your Card Transactions from Fraud
All Texans debit and credit cards are now equipped with a fraud-fighting microchip that encrypts information when making transactions at a chip-enabled terminal.
- Insert your card in the chip reader instead of swiping
- You can still swipe your card when necessary
- You can still use your card online or over the phone
Plus, chip cards are more widely accepted worldwide so your card is easier to use outside of the U.S.
VISA® Cards
Great Rate or Cash Back
Regardless of which card you choose, there are no annual fees with a Texans VISA card. Plus, you can transfer balances from your other high-rate cards without paying a balance transfer fee and take cash advances with no additional fees.
But that's not all. Your Texans VISA comes with online access where you can utilize our personal financial management tool, Money Management™, to create a budget and gain valuable insight into where your money is going.
1 Rates subject to change and are based on personal credit history. For more information, visit our Rate Advantage VISA Card page.
2 For full cash back details and terms and conditions visit our Cash Rewards VISA Card page.
Mastercard® Debit Card
Cash With No Fees at 70,000 ATMs
Use your Texans Mastercard Debit Card at more than 70,000 surcharge-free ATMs worldwide through the Allpoint and CO-OP ATM networks, and anywhere Mastercard is accepted. Plus, your Texans Mastercard Debit Card will:
- Double your manufacturer's warranty on purchases up to 12 Months*
- Price protect purchases up to $250*
- Provide a 60-day satisfaction guarantee on purchases for full refund of the purchase price*
- Include Mastercard Global Service for emergency, one-day, temporary card replacement in the US*
Get a Texans Debit Card with your checking account today!
Compare Accounts Open an Account* For full details and terms and conditions visit our Mastercard Debit benefits guide.
Courtesy Pay or Overdraft Protection
Protect your debit card transactions, ATM withdrawals, automatic payments and checks or EFTs from a declined transaction.
Overdraft Protection
Your first line of defense uses your accounts to cover overdrafts.
- $5 fee for each transaction
- Uses designated savings account or line-of-credit to pay overdrafts
Courtesy Pay
A one-time opt-in can provide an emergency backup against overdraft.
- $35 fee for each transaction
- May cover transactions that exceed your available balance, up to $750 (including fees)
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Guaranteed Asset Protection (GAP)
Texans GAP coverage could save you thousands. If your vehicle is totaled or stolen, your insurance may not pay to cover its full value. That’s where we come in. Our GAP coverage offers low-cost protection if you have a high-cost loss by covering additional funds needed to pay off the vehicle loan. And it’s available on most new and used auto, motorcycle and RV loans1.
Major Mechanical Protection
Car repairs today can set you back thousands of dollars. Fortunately, Texans offers its members Major Mechanical Protection (MMP) coverage. This protects you from the unexpected expense of vehicle repairs. There’s absolutely no deductible for repairs and you don’t have to wait for reimbursement — all repair costs are covered up front. Available on most new and used auto loans2.
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