Safeguard Your Information

Fraudulent texts impersonating Texans Credit Union are on the rise. Do not give out information about debit or credit card numbers or CVV, digital banking usernames or passwords, or PINs via text or phone call. If you receive a suspicious message or call claiming to be from Texans, do not respond or share personal information. Instead contact us directly at 972.348.2000 to verify the communication. Your security is our priority--stay vigilant and protect your information. 

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Contact Us

We make it easy for everyone to get in touch with a Texans representative. Whether you prefer to send a text, chat online, give us a call, or send an email, we're here for you.

Member Connect Hours

Chat with a live agent online or over the phone. Member Connect team members are available during the following business hours.

Monday - Thursday:  8:00 am – 5:00 pm CT
Friday:  8:00 am – 6:00 pm CT
Saturday:  9:00 am – 1:00 pm CT

Branch Hours

Visit or call your local Texans branch location. Branch team members are available during the following business hours.

Monday - Thursday:  9:00 am – 5:00 pm CT
Friday:  9:00 am – 6:00 pm CT
Saturday:  9:00 am – 1:00 pm CT

Call Us

Get help from Chip, your Texans virtual assistant. To talk with a live Member Connect representative, simply say "Agent."

Call 972.348.2000 or toll-free 800.843.5295

24/7 Debit Card Assistance

Get help with fraud alerts, lost or stolen cards, transactions, card activation, travel, Card Manager, and more.

Call 1.800.843.5295 and select option 2.

24/7 Credit Card Assistance

For assistance with your Cash Rewards, Rate Advantage, or Texans Secured credit card, call 1.800.331.2241.

For assistance with your Premier Rewards credit card, call 1.800.352.8783.

Make an Appointment

Skip the wait and schedule an appointment at your local branch. As always, all of our branches are also available for walk-ins.

View Texans branch locations

Text Us

Get your questions answered in real time during regular business hours. Please remember to never share account or personal information in a text.

Text us at 972.348.2045

Email Us

Get answers to general questions about Texans. Please remember to never share sensitive account or personal information over email.

Email us at MemberService@TexansCU.org

Loved Your Service?

Had a really great experience with a member of Team Texans? We'd love to give them a Texas-sized thank you!

Share your experience with us:
Compliments@TexansCU.org

Have An Issue?

Despite our best efforts, sometimes we make mistakes. Don't be afraid to let us know and we'll work to make it right. 

Email us about your experience:
Complaints@TexansCU.org

Snail Mail

Need to mail us something? Send us a greeting card? Use the address below:

Texans Credit Union
P.O. Box 853912
Richardson, TX 75085-3912

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