Member Connect Services
Chat with a live agent online or over the phone. Member Connect team members are available during the following business hours.
Monday - Thursday: 8:00 am – 5:00 pm CT
Friday: 8:00 am – 6:00 pm CT
Saturday: 9:00 am – 1:00 pm CT
Branch Services
Visit or call your local Texans branch location. Branch team members are available during the following business hours.
Monday - Thursday: 9:00 am – 5:00 pm CT
Friday: 9:00 am – 6:00 pm CT
Saturday: 9:00 am – 1:00 pm CT
24/7 Card Services
Get 24/7 help with lost or stolen cards, fraud alerts, and more.
Debit Cards: Call 1.800.843.5295
Premier Rewards Credit Card: Call 1.800.352.8783
Cash Rewards, Rate Advantage & Texans Secured Credit Cards: Call 1.800.331.2241
We're Here to Help!
Call Us
Get help from Chip or talk with a live Member Connect representative during business hours.
Phone: 972.348.2000
Toll-free: 1.800.843.5295
Collections: 972.348.2500
Text Us
Get your questions answered in real time during regular business hours. Please remember to never share account or personal information in a text.
Text: 972.348.2045
Email Us
Get answers to general questions about Texans. Please remember to never share sensitive account or personal information over email.
Email: MemberService@TexansCU.org
Make an Appointment
Skip the wait and schedule an appointment at your local branch. As always, all of our branches are also available for walk-ins.
Send a Message
Need to share account or personal information safely and securely? Send us a secure message within Digital Banking and our Member Connect team will get back to you.
Mailing Address
Need to mail us something? Send it here:
Texans Credit Union
P.O. Box 853912
Richardson, TX 75085-3912
Loved Your Service?
Had a really great experience with a member of Team Texans? We'd love to give them a Texas-sized thank you!
Share your experience with us:
Compliments@TexansCU.org
Have An Issue?
Despite our best efforts, sometimes we make mistakes. Don't be afraid to let us know and we'll work to make it right.
Email us about your experience:
Complaints@TexansCU.org
