Chip: Your Virtual Assistant
Meet Chip
Our virtual assistant Chip is here to help you save time and get assistance quickly. Over the phone, Chip provides assistance and answers your questions with ease.
Chip is also replacing our previous automated phone banking system, TOBI, and now handles many of your most common transactions. From checking your balance, to moving money or looking up account details - just ask him for what you need.
Chip is available 24/7, even on holidays, giving you round the clock service. If you need human assistance, Chip will quickly transfer you to the right person or department during business hours.
When calling in, simply say "Agent" or "Representative" to speak with a live team member.
Reasons to Love Chip
24/7 Availability
Chip will be available around the clock, so you can get help whenever you need it, day or night.Faster Service
You'll be able to get the assistance you need and answers to your questions quicker than ever.Enhanced Experience
Chip offers a quick and efficient way to manage your accounts, bringing you more convenience.Ask Chip a Question
Just ask a question and you'll find Chip can handle primary account transactions and look up account information with ease. Simply say what you need and Chip can help you review balances, move money, and so much more.
If you need something more complicated, or if you just want that human touch, Chip will smartly transfer you to the right person to help during normal business hours.
What are some common questions I can ask Chip to help me with?
- What is my account balance?
- Review my recent transactions, deposits, or withdrawals.
- I want to transfer funds to my account.
- What is my loan balance or interest rate?
- When is my next loan payment due?
- I want to make a payment on my loan.
- When does my Certificate of Deposit mature?
