Chip: Your Virtual Assistant
Meet Chip
Our virtual assistant Chip is here to help you save time and get assistance quickly. Whether you prefer to chat online or pick up the phone, Chip is ready to answer your questions with ease.
Chip is available 24/7, even on holidays, giving you round the clock service. If you need human assistance, Chip will quickly transfer you to the right person or department during business hours.
When calling in, simply say "Agent" or "Representative" to speak with a live team member.
How Chip Can Help
24/7 Availability
Chip will be available around the clock, so you can get help whenever you need it, day or night.Faster Service
You'll be able to get the assistance you need and answers to your questions quicker than ever.Enhanced Experience
Chip offers a quick and efficient way to manage your accounts, bringing you more convenience.Get Account Assistance
Over the phone, Chip can handle primary account transactions and look up account information with ease. Simply say what you need and Chip can help you review balances, make loan payments, move money, and so much more.
If you need something more complicated, or if you just want that human touch, Chip will smartly transfer you to the right person to help during normal business hours.
What are some common questions Chip can help me with over the phone?
- What is my account balance?
- Review my recent transactions, deposits, or withdrawals.
- I want to transfer funds to my account.
- What is my loan balance or interest rate?
- When is my next loan payment due?
- I want to make a payment on my loan.
- When does my Certificate of Deposit mature?
