Our virtual assistant Chip is here to help you save time and get assistance quickly. Over the phone, Chip provides assistance and answers your questions with ease.

Chip is also replacing our previous automated phone banking system, TOBI, and now handles many of your most common transactions. From checking your balance, to moving money or looking up account details - just ask him for what you need.

Chip is available 24/7, even on holidays, giving you round the clock service. If you need human assistance, Chip will quickly transfer you to the right person or department during business hours.

When calling in, simply say "Agent" or "Representative" to speak with a live team member.

Get answers quickly

Chip can save you time by quickly answering your questions to get you the help you need. Here are some common questions that Chip can help with to get you started.

• What is my account number and routing number?
• How do I apply for a loan?
• What is my account balance?
• When is my loan payment due?
• How can I report my card lost or stolen?
• How do I enroll in Digital Banking?
• How do I add my card to Apple Pay?
• What are the current auto loan rates?

Get help with your accounts

Chip can help you securely find information, move money, and more on your primary accounts. Here are some common account requests that Chip can help you with.

• Check my balance: Listen to your current balance.
• Transfer funds: Move money between your Texans CU accounts.
• Check recent activity: Listen for a list of recent transactions, withdrawals, and deposits.
• Make a payment: Confirm your loan payment account and make a payment using your Texans CU account.
• Get account information: Check the interest rate, interest earned, and more on your accounts.
• Find upcoming dates: Learn when a payment is due or when your CD is maturing.