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Fraud & Security

Your security is our top priority.

We're here to help you stay informed and protected with up-to-date resources and tips to help you prevent and avoid fraud and maintain your peace of mind.

Get support now.

If you've experienced fraud or seen suspicious activity, reach out to us right away so we can help.

Remember: Texans Credit Union will never ask for sensitive personal information, such as your Social Security number, PINs, account numbers, or a password in an email or text message..

 


Tips to Stay Safe From Fraud

 

Keep tabs on your accounts

Stay informed by customizing the account alerts you receive via email and text. Set spending alerts and controls for your debit and credit cards with Card Manager. Download the Texans CU mobile app to keep up with your accounts on the go. 

Protect your identity

Never share sensitive information, like your login details, account numbers, social security number, and PINs. Always verify that the person you're communicating with is a trusted source — especially if you get a text, email, or phone call.

Get your credit report

Regularly request and review your credit report for any inaccuracies or unknown activity. Free weekly online credit reports are available from Equifax, Experian, and TransUnion at annualcreditreport.com.

Fraud Awareness & Prevention

 

Understanding Identity Theft: How to Protect Yourself and Stay Safe


Identity theft can happen to anyone. That’s why being informed is your first line of defense. By understanding identity theft and taking simple steps to protect yourself, you can significantly reduce the chances that it will happen to you.

What Is Identity Theft?

What exactly is identity theft? Simply put, it's when someone takes your personal information (like your name, address, Social Security number, or account details) and uses it without your permission. Identity thieves can use your information to get up to all kinds of trouble, including:

  • Making purchases with your credit cards
  • Opening new accounts in your name
  • Stealing your tax refund
  • Impersonating you to get medical services

Protecting Yourself Against Identity Theft

Now that we know what identity theft is, let's talk about how to keep your information safe. Taking proactive steps to help safeguard your personal information can help you stay ahead of identity thieves. Here are some straightforward tips to get you started:

1. Freeze Your Credit

This is like putting a lock on your credit report. If someone tries to open a new account in your name, they won’t be able to. You can easily do this by contacting the three major credit bureaus: Experian, TransUnion, and Equifax. And guess what? It’s free!

2. Set Up a Fraud Alert

If you suspect that your information might be compromised, place a fraud alert on your credit report. This tells potential creditors to double-check with you before opening any new accounts. Just contact one of the credit bureaus, and they’ll notify the others.

3. Secure Your Documents

Make sure to store important documents—like your Social Security card, bank statements, and financial records—in a secure place. When it’s time to throw them away, don’t just toss them in the trash. Shred them instead! This makes it much harder for thieves to get your information.

4. Be Cautious With Your SSN

Before giving out your Social Security number, ask why it’s needed, how it will be protected, and if there’s an alternative. Legitimate organizations won’t call or email asking for your SSN out of the blue—if they do, it’s likely a scam.

5. Strengthen Your Online Security

Use strong, unique passwords for your accounts and enable multi-factor authentication wherever you can. This adds an extra layer of security. And remember, don’t share your personal information over the phone, email, or text unless you’re absolutely sure of who you’re dealing with.

Signs of Identity Theft

In the event that your identity is stolen, detecting identity theft early is crucial. So, how can you tell if someone does steal your identity? Here are some early warning signs to watch out for:

  • Missing bills: If you stop receiving bills or statements that you usually receive by email or postal mail, it might mean that someone has changed your email or billing address on your account. If you notice this, log in to your online account or call the company to be sure that your information is correct.
  • Unexpected charges: You should always review your credit card statements regularly. If you see charges for purchases you didn't make, it's time to investigate. Call your credit card company immediately to report the fraudulent transactions.
  • Transactions you don't recognize: Regularly review your bank account statements as well. Look out for withdrawals that you didn't make or transactions you didn't authorize. If you see something odd, contact your credit union or bank immediately to report the transaction.
  • Credit report inconsistencies: You can get a free weekly credit report from each of the three major credit bureaus at AnnualCreditReport.com. Review it carefully for any unfamiliar accounts or activity. If something is wrong, report it to the credit bureau.

Identity theft can be scary, but by taking simple precautions, you can significantly reduce your risk. Stay informed, keep your information secure, and trust your instincts. If something feels off, don’t hesitate to investigate further. Stay safe and remember: knowledge is your best defense!

What To Do If You Think Your Identity Might Have Been Stolen

If you see something suspicious or believe your identity has been stolen, it's important to act quickly. Get help recovering your identity with our straightforward guide: Steps to Overcoming Identity Theft.

Stay Aware of Common Scams

Bank Impersonation Scams

What It Is:

Fraudsters pretend to be bank or credit union employees and may reference real account details to gain your trust and trick you into sharing sensitive personal details or login credentials.

Red Flags:

🚩 Unexpected calls asking for login info

🚩 Pressure to quickly "verify" suspicious activity

🚩 Caller ID that doesn't match your bank

How to Stay Safe:

Hang up immediately if a call feels suspicious. Contact your bank or credit union directly using a trusted number. Remember: we will never ask for login info, PINs, or CVV codes.

Fake Loan Scams

What It Is:

Scammers pose as legitimate loan companies offering fast approval or easy money. They aim to access your account by requesting digital banking credentials and depositing fraudulent checks, which then bounce.

Red Flags:

🚩 Loan offers that seem too good to be true

🚩 Requests for bank account login info

🚩 Pressure to act quickly or lose the offer

How to Stay Safe:

Never share sensitive information or deposit checks from unknown sources. If something feels off, stop and verify before taking action.

Romance Scams

What It Is:

You meet someone online who claims to love you and develop a relationship, but you have never met them in person. They claim to urgently need money for travel, rent, or an emergency and need your help.

Red Flags:

🚩 Requests for cash or gift cards

🚩 Emotional manipulation

🚩 Excuses for not meeting in person

How to Stay Safe:

Never send money to someone you haven’t met in person. If it feels suspicious, talk to a trusted friend or contact Texans directly.

Employment Scams

What It Is:

You’re hired quickly and sent a check to buy gift cards or make test purchases. You’re told to keep part of the money, but the check will bounce.

Red Flags:

🚩 Overpayment

🚩 Urgent instructions to buy gift cards

🚩 No interview or vetting process

How to Stay Safe:

Don’t deposit checks from unknown sources. Use secure payment platforms and verify job offers by contacting the company directly. 

Tech Support Scams

What It Is:

You’re told your device has a virus or is being hacked. The caller wants remote access and payment to “fix” it.

Red Flags:

🚩 Unsolicited tech support calls

🚩 Requests for remote access

🚩 Demands for payment via gift cards or crypto

How to Stay Safe:

Never give remote access to your device unless you initiated the support request. Always verify the company you're talking to is legitimate.

Family Emergency Scams

What It Is:

A caller claims your grandchild or another relative is in urgent trouble—in jail, in the hospital, or worse—and begs you to send cash immediately.

Red Flags:

🚩 Urgent emotional pleas

🚩 Requests for secrecy

🚩 Demands for cash or wire transfers

How to Stay Safe:

Verify the story independently. Call your family member directly before taking any action or sending any funds.

Contact us

Call Us

Reach a live person over the phone during the following business hours or get 24/7 automated assistance.

Monday–Thursday:  8:00 am - 5:00 pm CT
Friday:  8:00 am - 6:00 pm CT
Saturday:  8:00 am - 1:00 pm CT

Call 972.348.2000 or toll-free at 800.843.5295

24/7 Debit & Credit Card Help

Report debit or credit card fraud and get assistance with lost or stolen cards, anytime 24/7.

Debit cards: Call 1.800.843.5295

Premier Rewards card: Call 1.800.352.8783

All other credit cards: Call 1.800.331.2241

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